BSOP 588 Managing Quality Complete Course Material

BSOP 588 Managing Quality Complete Course Material

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BSOP 588 Managing Quality Complete Course Material

BSOP 588 Week 1 DQ 1 Definition of Quality

BSOP 588 Week 1 DQ 2 Quality in Your Organization

BSOP 588 Week 2 Project Proposal (Toyota Motor Corporation)

BSOP 588 Week 2 DQ 1 Quality Philosophies

BSOP 588 Week 2 DQ 2 Quality Awards

BSOP 588 Week 3 Paper: Measuring Customer Satisfaction

BSOP 588 Week 3 DQ 1 Voice of the Customer

BSOP 588 Week 3 DQ 2 The Kano Model

BSOP 588 Week 4 Midterm Exam

BSOP 588 Week 4 DQ 1 Quality Focus

BSOP 588 Week 4 DQ 2 Alignment of Strategy and Quality Management

BSOP 588 Week 5 Paper: Balanced Scorcard: Research-based 2-3 page paper

BSOP 588 Week 5 DQ 1 Performance Metrics

BSOP 588 Week 5 DQ 2 Cost of Quality

BSOP 588 Week 6 DQ 1 Six Sigma and Lean Principles

BSOP 588 Week 6 DQ 2 Applying Lean and Six Sigma Principles

BSOP 588 Week 7 Course Project: Impl. Quality Initiatives (Toyota Motor Corp.)

BSOP 588 Week 7 Course Project: Impl. Quality Initiatives (General Electric)

BSOP 588 Week 7 DQ 1 Statistical Process Control (SPC)

BSOP 588 Week 7 DQ 2 Capability vs. Control