GM-588 Week 1 dq1 – Definition of Quality
GM-588 Week 1 dq2 – Quality Management in Your
Organization
GM 588 Week 2
GM-588 Week 2 Project Proposal
GM-588 week 2 dq1 – Quality Philosophies
GM-588 week 2 dq2 – Quality Award Processes
GM 588 Week 3
GM-588 Week 3 Best practices in MCS
GM-588 week 3 dq1 – The Voice of the Customer
GM-588 week 3 dq2 – The Kano Model
GM 588 Week 4
GM-588 Week 4 Midterm Exam
GM-588 week 4 dq1 – Quality Focus
GM-588 week 4 dq2 – Alignment of Strategy and Quality
Management
GM-588 Week 5
GM-588 Week 5 Case Study
Homework
Read the Case Study in chapter eight in the text Page 402-404: “Quality in Practice: Using the
Balanced Scorecard at the USPS”. In a 2-3 page paper,
respond to the “Key issues for discussion” questions on page 404. Also, note what are some of the
advantages and disadvantages of using a Balanced Scorecard approach. Please
remember to provide your supporting sources.
See Syllabus “Due Dates for Assignments & Exams”
for due date information. Submit your assignment to the Dropbox located on the
silver tab at the top of this page. For instructions on how to use the Dropbox,
GM-588 week 5 dq1 – Performance Metrics
GM-588 week 5 dq2 – Cost of Quality and the Customer
GM 588 Week 6
GM-588 week 6 dq1 – Differences in Organizational
Processes
GM-588 week 6 dq2 – Six SigmaLean Applications
GM 588 Week 7
GM-588 Week 7 Final Project
GM-588 week 7 dq1 – Statistical Process Control
GM-588 week 7 dq2 – Capability vs. Control
GM-588 Week 8 Final Exam
(TCO E) Suggested reasons why many customer
satisfaction efforts fail include all of the following EXCEPT:
(TCO D) The Six-Sigma problem solving approach
contains the phases of:
(TCO C) Terms such as “kanban”, “single minute
exchange of dies”, and “visual controls” are most closely associated with
(TCO C) Poka-yoke focuses on two aspects:
(TCO B) _____ measures are generally tracked by senior
leadership to gauge overall organizational performance
(TCO I) The cost of purchasing copies of a textbook on
quality for employees as part of their training program in process improvement
methods is considered:
(TCO A) Which of the following is NOT a characteristic
of a Six Sigma project?
(TCO B) A set of financial, market, operational, and
employee performance measures for management review and use is an example of:
(TCO D) The Baldrige Award criteria, as a tool for
self-assessment:
(TCO H) Focusing on how to maintain improvements
occurs in which DMAIC phase?
(TCO B) Explain why it is difficult to obtain a
single, universal definition of quality. Be specific in your response.
(TCO I) What criterion is used to classify a failure
cost as “internal” versus “external”? Give three examples of an internal
failure cost and three examples of an external failure cost.
(TCO G) Discuss the three major reasons why companies
adopt total quality. Also, discuss the initial key steps are involved in the
adoption process.
(TCO F) Explain in detail why change is necessary in
organizations. Describe the effects that change can have on quality management
with respect to employee commitment and quality levels.
(TCO H) Describe the six basic steps required to build
the House of Quality. Describe, in general, where in the House are customer and
technical requirements located. Also explain why it is important that each area
of the House is “linked” with the others
(TCO C) Some have argued the Six Sigma programs are
merely repackaged versions of older quality improvement programs that
originally accompanied TQM initiatives in the 1980s. Present arguments that
both support and refute this view. Make sure you link your discussion with
examples of the older quality improvement programs (i.e. Deming, Juran, etc)
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